Casino Alternative Dispute Resolution Service

At LeoVegas, we are committed to providing a fair and transparent gaming experience. We understand that occasionally disputes may arise between players and our platform. If you find yourself in a situation where you are unable to resolve an issue directly with our customer support team, we offer an Alternative Dispute Resolution (ADR) service to help facilitate a fair resolution.

What is ADR?

Alternative Dispute Resolution (ADR) is a process where an independent third party reviews the issue in question and helps both parties reach a fair resolution. This service is designed to provide an unbiased assessment of your dispute and ensure that your concerns are addressed in a fair and professional manner.

When Can You Use ADR?

You can use our ADR service in the following cases:

• If you have a dispute with LeoVegas that has not been resolved after contacting our customer support team.
• If you feel that the outcome of your issue was unfair or did not adhere to our policies.
• If you have concerns that cannot be addressed through standard communication channels.

How to Use the ADR Service

1. Contact Our Customer Support Team
   First, ensure that you have contacted our customer support team to try to resolve the issue. Most disputes can be resolved through direct communication.
2. Submit a Formal Complaint
   If your issue remains unresolved, you can submit a formal complaint. Please provide all relevant details, including your account information, the nature of the dispute, and any communications you have had with customer support.
3. ADR Process
   Once your complaint is received, it will be reviewed by an independent ADR service. The ADR provider will assess the situation and offer their expertise to help resolve the issue in a fair manner.
4. Resolution
   The ADR service will aim to provide a resolution within a reasonable time frame. If a resolution is reached, we will work to implement it as soon as possible.

Contact Information for ADR Service